Imagine a 60-room hotel at Lake Bled. Guests on the second floor complain about the Wi-Fi, the booking software at reception lags all through the season, and an equipment vendor has already sent a quote for replacing every access point. That might be the right call. Then again, the reason could be that all the access points broadcast at full power on one channel, that guests and reception share a single network, or that an ageing switch in the basement overheats every evening. A network analysis settles the question with measurements rather than opinions. We connect to routers, the firewall, switches and the wireless controller through secured remote access using read-only accounts. The walk around the building with a phone is done by someone on your staff while we tell them over video where to stop. We never come on site and never install anything. The outcome is a written finding of what is slowing things down, a diagram you can maintain yourselves, and a work list split into jobs we handle, items you purchase, and tasks for an electrician or local contractor.
The analysis covers everything from the operator's line to the last device on the network. Every claim in the report rests on a measured value or a device printout.
We measure latency and packet loss from inside the building and compare them with what the operator sees. We also check whether the operator's router acts as a bridge or whether a second router sits behind it with double NAT, a common source of trouble for video calls and VPN.
MAC and ARP tables plus neighbour discovery give us the real shape of the network. Unknown devices often surface here: a home router in the meeting room, a switch under the counter, a printer broadcasting a Wi-Fi network of its own.
Transmit power, channel plan, the balance between 2.4 and 5 GHz, roaming between access points and the number of clients per cell. Readings taken across the floor plan are combined with controller data.
Firewall rules, ports exposed to the internet, supplier maintenance access that was never switched off, and VPN accounts belonging to people who no longer work for you.
Whether guests, tills, cameras, printers and office computers really sit in separate segments, and whether the rules stop an infected device in one segment from reaching another.
DHCP, DNS and the time server. An exhausted address pool or a DNS record pointing to a server that no longer exists produces the kind of fault users describe as “sometimes it just doesn't work”.
Most analyses take one to two weeks, depending on how many sites there are and how quickly we get access to the devices.
A short questionnaire on sites, operator and equipment, followed by a conversation about when and where the problems show up.
Following our instructions, a colleague installs a data collection agent and creates read-only accounts on the devices.
Data is gathered during your normal working rhythm, and we do the Wi-Fi measurement walk-round together with your colleague.
We present the findings on a video call and agree with you what to fix first and what can wait.
More access points do not automatically mean better Wi-Fi. When access points transmit at full power on overlapping channels, they interfere with one another, and devices cling to a distant one instead of the nearest. Adding hardware in that situation can make matters worse. Often it is enough to lower the power, redistribute channels and separate the guest network from the business one. Only when the measurements show this falls short do we recommend buying anything.
Admin credentials for the devices or a person who can set up read-only accounts, a floor plan, and someone who can spare about an hour per floor for the Wi-Fi walk-round. Everything else happens remotely.
Then you receive measurements that give your fault report to the operator real substance. We also draft the report itself, so it goes beyond a general complaint that the internet is slow.
No. We only read data throughout and change no settings. Load measurements are timed so that nobody notices them.
Anything that can be sorted out remotely we can handle after the analysis, billed hourly or within your plan. On-site work such as cabling and replacing devices is done by your contractor; the list is written so they can quote from it.
We charge €50 per hour plus VAT and give you an estimated range of hours beforehand. A single site with up to thirty workstations usually sits at the low end. On a Start, Business or Premium plan the work falls under your contract.
Tell us what is bothering you and how many sites and workstations you have. Within one working day you will get an estimate of hours and a possible start date.
Enquiry received
An engineer will write back no later than the following working day. Faults that leave your staff unable to work are always looked at first.
No town by that name here. Check the letters, or settle for the nearest larger place. Our engineers work only over the internet, so Kočevje and Koper get precisely the same treatment.
