Your laptop does not need a trip to a workshop, and nobody has to come round. Send us a message, we fix a time, and once you allow it, an engineer links up with your machine remotely. You watch every step on your own screen and are free to ask what is being changed and why. Control never leaves your hands; one click is enough to disconnect us.
Home computer trouble rarely comes from a broken component. Far more often it is a wrong setting, an interrupted update, or a program that crept on without anyone choosing it, and every one of those is fixable remotely. When the hardware genuinely is faulty, we say so honestly and put in writing which questions to put to a technician.
We go through everything that launches at power-on, remove trialware the maker preloaded, and check the drive along with any outstanding system updates for Windows or macOS. You finish with a straight answer about whether an SSD or more memory would make a real difference on that machine or just cost money. Details under PC clean-up and malware removal.
Pop-up ads keep opening, a full-screen warning claims your PC is locked and urges you to contact “technical support”, or you tapped a link in a text pretending to come from a parcel courier. Harmful programs and suspicious extensions go, and protection is tuned to stop a repeat a few weeks on.
Outgoing mail never leaves, storage has run out, or the account simply refuses to appear on your phone. We check the settings, recover older mail where the provider still keeps it, and arrange a simple folder system you can keep in order yourself.
Signing in to e-uprava or eDavki fails, the browser cannot find your digital certificate, or the mobile banking app will not activate on a new phone. Step by step, we stay with you until you are successfully signed in. Only you type passwords, codes and personal data; we neither see nor request them.
With us guiding you, you open the admin page of the router from your internet provider. Side by side we set a new wireless password, add a guest network, install the latest firmware and look for a better position for the device, so coverage stretches to the far bedroom. If the computer cannot see the printer, that gets sorted in the same session.
Wedding pictures, seaside holidays and childhood albums kept on one drive are an accident waiting to happen. We schedule automatic backups to an external disk or a cloud service such as OneDrive, Google Drive or iCloud, and afterwards we pull back one file together as a test, proving the backup actually works.
We move files and programs across from the old machine, turn on multi-factor sign-in for key accounts like email and online banking, and answer the questions you may feel shy about asking. Would you rather build confidence slowly? Have a look at One-to-one training.
All prices contain 22% VAT and are agreed up front. Should the work threaten to overrun the estimate, the engineer pauses and asks whether to continue.
Single remote session
from €35/session
One clearly defined problem, such as a mailbox, a printer, e-uprava access or a program that refuses to launch. Incl. VAT.
Book a slotClean-up and protection
€45/hour
A badly slowed computer, malware, a backup to set up or a move to a new device. We estimate the hours before starting. Incl. VAT.
Ask for helpLearning hour with an engineer
€45/hour
Sixty minutes on video, as slow or fast as suits you: mail, photos, good passwords, buying online safely, getting started with a smartphone. Incl. VAT.
Pick an hourWe do not make home visits. All help is given remotely. If a part has to be replaced or the device opened, we write down exactly what to tell the repair shop, so you do not end up paying for work you never needed.
A computer that powers up and a working internet line: that is the whole list.
Use the form or write to support@apply.si: describe the symptoms, name the device and say when you are free.
We send a proposed amount and slot. You settle in advance by card via a protected payment page.
Install a lightweight remote access app and give the engineer the code on your screen. Nobody can connect while you are away from the computer.
You watch everything live. Afterwards an email arrives with a short account of what was done and a few tips to keep the problem from returning.
We never contact you out of the blue. A session only begins after you have written to us, and confirmations come solely from support@apply.si. Your online banking password, SMS codes and e-uprava credentials are never requested by us. Anyone using our name who wants them is a fraudster; hang up or close the chat at once.
No. The connection is encrypted, works only with a single-use code you provide, and you may end it at any point. Once you close the program, there is no route back into your device.
We cannot connect to a machine that is off, yet writing to us is still worthwhile. A short video call through your phone's camera often reveals whether the charger, the battery or the operating system is to blame, and occasionally the machine even comes back to life while we talk. If it does not, we prepare a brief note for a local repairer explaining where to start.
Frequently not, provided the files were simply deleted or the folder was synced to the cloud, and not much new data has been written to the disk since. If the disk itself is damaged, a specialised recovery lab has to take over. We help you pick a reputable lab and understand the price it quotes.
Card payment happens before the session via a protected page, followed by an emailed confirmation. Ask, and we will also issue a personal invoice. More on the Payment page.
For contracts made at a distance, a consumer normally enjoys a right of withdrawal. It may be restricted where you explicitly want the service to begin immediately, so before every session we ask you to confirm that clearly. If you change your mind before the session starts, email support@apply.si.
In a few lines, tell us what is not working and when you can be at the computer. During working hours we email you a proposed price and time.
Enquiry received
An engineer will write back no later than the following working day. Faults that leave your staff unable to work are always looked at first.
No town by that name here. Check the letters, or settle for the nearest larger place. Our engineers work only over the internet, so Kočevje and Koper get precisely the same treatment.
