Businesses Private clients
Get remote help Help
How companies settle invoices SWIFT bank transfer or card Checking that an invoice really came from Apply PDF invoices and related paperwork
Slovenščina English
Send an enquiry
Services
Solutions
Pricing
Courses
Articles
About Apply
Contact
Send an enquiry
Browse the catalogue: 80 services in 18 areas
Managed IT support Hand routine IT chores to a remote team and keep your people focused on clients End-to-end IT support One contract and one predictable bill for laptops, servers and Microsoft 365 IT helpdesk Stuck colleagues reach a technician in minutes, not the next morning Service desk Tracked tickets with clear owners, deadlines and a monthly recap 24/7 support Overnight and weekend cover for businesses where downtime is not an option Plans: Start, Business, Premium Prices start at €450 monthly plus VAT, response targets fixed by contract
Service plans and SLAs Pick a 4-hour, 1-hour or 15-minute response and get monthly proof we hit it System administration Patching, identities and servers handled to a timetable, fully documented IT infrastructure Find out what is really holding you back before spending on new hardware Network and telephony Network audits, continuous monitoring and phone calls moved onto Teams Cloud and hostingNew Virtual, dedicated and storage capacity in EU data centres such as Hetzner or OVHcloud Backup and recovery Immutable copies beyond the reach of ransomware, with restore drills on the calendar
GDPR and data protection The paperwork a Slovenian controller needs, from processing records to processor contracts Security policies and documentation Short, readable rules your staff sign and genuinely stick to Security tooling roll-out Selection, deployment and tuning of EDR, mail filters and MFA Infrastructure security Visitors on guest Wi-Fi kept well apart from the finance server Application security Catch weaknesses in in-house code before release day Data leak prevention (DLP) Payroll spreadsheets and client databases stay where they belong Database security Every query against sensitive tables leaves a trace Web application firewall (WAF) Bots and SQL injection filtered out before they touch your checkout Access control and endpoint security Remote lock for mislaid laptops and MFA on every account VPN and encryption Secure connections to company systems whether at home, in a hotel or on a construction site Vulnerability scanning See your exposed weak spots first, ahead of any intruder Antivirus and EDR Behavioural detection catches what signature scanning misses SOC monitoring Round-the-clock log review, with action taken on genuine threats System hardening Unneeded ports and services closed on every Windows and Linux host Safe use of AI Agreed ground rules before client data ends up in ChatGPT or similar tools
Websites and web applications Brochure sites, shops, portals, SEO and upkeep: fourteen services in one area E-commerce and integrations Shop, Amazon, Minimax, Stripe and GLS working from shared stock and order data Custom software Move workflows out of spreadsheets into an application built for them Software testing and QA Bugs caught in testing, not by your buyers
Artificial intelligenceNew Practical AI projects aimed at a measurable business need Data and analytics A single warehouse and consistent figures instead of spreadsheet sprawl IT consulting and audit Impartial advice before you commit budget to a major IT project Digital marketing Find out which campaigns actually pay off
Software and licensing Genuine licences for dev and IT teams, with renewals tracked for you Training Live courses over video, from Microsoft 365 essentials to spotting phishing
Unsure what to tackle first? A brief remote check-up ends with a written list of five priorities Request a review
See all 13 solutions together
NIS2 readiness Risk assessment, incident planning and supplier security for NIS2 and ZInfV-1 GDPR compliance Processing records through to a breach procedure, delivered as a set Remote and hybrid work Protected access and managed laptops for staff outside the office Business continuity A rehearsed plan for the day a key server goes down
Retail and e-commerce Web shop, marketplaces, payments and couriers connected end to end Manufacturing ERP and plant network kept running across every shift Clinics and healthcare Stronger safeguards around patient records in surgeries and private practices Construction Office and site crews working from one current set of drawings Logistics and transport WMS, e-CMR and vehicle tracking available whenever the trucks roll
Small businesses Simple IT at a known monthly price for teams of five to twenty Mid-sized companies Support under an SLA plus regular security work as headcount grows Large enterprises Extra hands and niche expertise to back up your internal IT department Multi-site companies Headquarters and every branch in Slovenia on one IT standard
No match for your situation? Tell us about the company in a couple of lines and we will suggest the right services Ask for advice
Who we are The people behind Apply and why we work only remotely Articles Practical pieces about IT and security Paying us Invoices, SWIFT transfers or payment by card Contact Write via the form or by email, or book a video call

Contact

Apply has no front desk to walk into and no switchboard. Our people work from different places and handle everything for companies across Slovenia, from Koper to Murska Sobota, over a secure remote connection. Because of that, we route messages carefully: each kind of question has its own mailbox, so it lands with whoever will actually deal with it, and anything that needs a proper conversation moves to a video call.

15 min
response time on the Premium plan
24/7
on-call channel, provided with a Premium contract
9:00-17:00
Monday to Friday, Central European Time
100%
remote delivery, no site visits

Which address for which topic

A request for a quote should never sit in a queue of fault reports, and a billing query should not disappear among media requests. That is why the inboxes are kept apart. All of them are read on weekdays between 9:00 and 17:00.

Send an enquiry

General questions

Not sure where to write, or your question matches no group below? Use this one. We forward it internally ourselves and you hear back within one working day.

office@apply.si

Sales and quotes

Start, Business or Premium: which one suits you, and what would a particular project cost? From here you get a written quote you can pass on to your managing director, your co-owners or your accountant.

sales@apply.si

Larger and multi-site organisations

For around 50 workstations upwards, or several locations: tailored response times, monthly reporting, and requirements set by auditors or a parent company abroad.

b2b@apply.si

Existing contracts

Already working with us and want to widen the scope, renew, add an option, or let us know that two new starters arriving next month will need accounts and laptops prepared? This is the address.

corp@apply.si

One-off technical help

An application refuses to start, an Outlook profile has broken, or you just want an expert to look at one setting, and there is no maintenance contract in place. Private individuals write here too.

support@apply.si

Service desk

Contract clients only. Every email turns automatically into a ticket with its own number, a priority and the response time attached to your plan.

helpme@apply.si

Partners and suppliers

Agencies, software makers and consultancies planning a joint project or looking to outsource the technical part of a job, plus vendors who would like to introduce a product to us.

partner@apply.si

Invoices and payments

Invoice copies, payment checks, a statement of open items, and the data required to put Apply on your vendor list in Minimax, Pantheon, Metakocka or whichever accounting package you run.

finance@apply.si

Media

Interview requests, an expert view on a cyber attack in the headlines, approving a quote before it goes to print, and questions about using our logo.

pr@apply.si

Video call on Teams or Google Meet

Rather discuss it live? Send us two or three slots that work for you and name the platform your company uses; we reply with an invitation link. What screen sharing settles in ten minutes often drags into a long email thread otherwise.

Suggest a time

On-call channel for serious outages

Clients on Premium or on the “24/7 support” service receive a separate on-call channel together with their contract. It is deliberately left off the website so that it stays free for genuine emergencies.

Compare the plans

Unsure which mailbox fits? Just use office@apply.si. We hand it to the right colleague internally; you will not have to write again.

Company details

Everything needed for a contract, an order form or a new supplier record. If you would rather have it in a single signed document, request it from finance@apply.si.

Payment
Legal name Apply LLP A limited liability partnership under the law of Kazakhstan, trading as Apply and operating the apply.si website
Represented by Andrey Vasin Director, authorised to act on behalf of the company
Registered address Bukhar Zhyrau Boulevard 62B, 050057 Almaty, Kazakhstan The official seat of the company. Every meeting with clients in Slovenia takes place by video call
BIN 220540005599 Business identification number in Kazakhstan
Activity codes 63111, 47910 Data processing and hosting; online retail
Bank JSC Kaspi Bank Receiving bank for payments sent from Slovenia and other countries
SWIFT/BIC CASPKZKA The code your own bank needs for a cross-border payment
IBAN KZ22722S000015813162 EUR account for settling invoices; quote the invoice number as the reference on every transfer

Adding Apply as a new supplier? Drop a short note to finance@apply.si and within one working day you receive all of the data in one file, so nobody in accounts has to copy the fields over one at a time.

Working hours and response times

What binds us is the SLA in your contract. Below is a plain summary of how each plan works from day to day.

Plans and prices

Fresh enquiries

Monday to Friday, 9:00-17:00 Central European Time. We answer emails and the web form inside one working day.

Start plan

First reaction inside 4 hours. The clock runs during working hours; the contract sets out the details.

Business plan

First reaction inside 1 hour. You may raise a ticket at any moment, while the response time is counted within working hours.

Premium plan

First reaction inside 15 minutes. When something critical breaks, also at night, at weekends and on public holidays, via the on-call channel named in your contract.

An email sent at midnight waits for the next working morning. Picture an accounting practice in Ljubljana whose server stops on a Saturday evening, or whose shared folder suddenly starts filling with encrypted files. A message to office@apply.si will wait until Monday. That is exactly why Premium includes an on-call channel: the engineer on duty sees the alert immediately.

Frequently asked questions

We have no premises for visitors. The team is distributed and works entirely online, which is part of how we operate and is reflected in our prices. Meetings happen on Microsoft Teams or Google Meet, with screen sharing when useful. Email office@apply.si and we will propose a few slots.

The legal name, seat, identification number and bank account appear above under Company details. Website ownership, hosting and terms of use are covered in the Legal notice. For a supplier record, finance@apply.si can send it all as one document.

Write to helpme@apply.si, the service desk. Say who is affected, since when, and whether work has stopped altogether or has merely slowed down. It gets a number and a priority immediately, and you can expect the first answer inside the response time your plan defines.

Anything that halts a whole team or takes a core system down: Microsoft 365 is not accepting mail, the server running Pantheon will not boot, the link carrying orders from the online shop to the warehouse has stopped, or files on the server are acquiring an unknown extension one after another. At such moments, anyone on Premium should skip email and go to the on-call channel.

Nobody from Apply travels to you, and we make no promise that they will. Restarting a router, moving a cable to another port or swapping a disk is done by one of your staff or by a local contractor you already use, while our engineer guides them step by step over video. We then verify the outcome remotely.

As a PDF sent from finance@apply.si. Apply LLP is based outside the EU, so it does not issue eSLOG e-invoices through Slovenian exchange systems; you can forward the PDF to your accountant as it is. Payment terms, bank details and notes on transfers abroad are on the Payment page.

Write to us

Tell us what you need or what you would like to know and we will reply within one working day. If a system is completely down, say so in the very first sentence so the team can deal with it first.

When we work
Weekdays 9:00-17:00 CET, answers the same or next working day
Calls
Video meetings, Teams and Meet both welcome

We set essential cookies only: the ones that keep the site running and recall which town you chose. Nothing for ads and nothing that follows you around the web. Details are in our privacy and data protection notice.