Managed IT support

Normally we work alongside them rather than instead of them. Your colleague keeps what an insider does best: the industry-specific programs, internal improvement work and day-to-day contact with each department. We pick up routine user requests, patch cycles, backup checks and any week when they are away. The business stops depending on a single individual, at a lower cost than recruiting another IT employee.

Remote-only delivery is deliberate, and it applies to every client. When a box needs power-cycling or a lead swapping into another port, someone in your office does it while our engineer explains each move over video. Larger physical jobs, new cabling for example, go to an electrician or installer you already use, who receives a written brief from us. Hardware comes from your usual supplier, and set-up happens over the internet once it is switched on.

Not at all. Scattered teams are exactly where remote support shines. Because nobody drives anywhere, a warehouse two hours from head office and a sales rep somewhere on the motorway to Maribor receive identical response times. When there are several locations, early on we bring accounts and network configuration into one consistent pattern, so no site turns into a permanent exception.

A GDPR and ZVOP-2 processing agreement comes first, and it narrows our access to special categories of personal data even further. Each session needs a second sign-in factor and leaves a dated audit trail; our practices are modelled on ISO 27001. Your clinical software and its connections to eZdravje, e-prescribing and e-referrals stay with the vendor who supplies them. Our job is the layer underneath, meaning workstations, logins, the network, updates and backups, and we talk to the vendor so you do not have to.

Clients under contract simply write to helpme@apply.si, and each email is logged on arrival with a timestamp. A Microsoft Teams channel can be added too. Where words are not enough, our engineer opens a video session so you can point at the problem on screen. We deliberately run no public hotline, which means requests never depend on whoever happened to answer.

Your contract is with Apply LLP, which is registered outside the EU, and for that reason eSLOG e-invoices via Slovenian platforms are not available. A PDF arrives by email at each month end, priced in euros with 30 days to pay. The correct VAT treatment for services bought from a supplier in a third country is a matter for your accountant. Billing and payment queries: finance@apply.si.