Imagine a building materials merchant headquartered in Maribor, with a warehouse in Ptuj, trade counters in Celje and Murska Sobota, and a smaller dealer in Varaždin it bought last year. Each site grew up in its own time and on its own budget: different operators, different routers, a local computer man who turns up when called, and the Wi-Fi password on a sticky note beside the monitor. Apply turns that patchwork into one system: identical settings, identical access rules, one channel for every request and one report covering all sites. Everything runs remotely. Apply sends nobody to head office or to the branches.
The savings do not come from the cheapest box. They come from everything being the same. When every site follows one pattern, a fault at the warehouse is fixed with a guide written for the shop, and opening a new branch follows a proven routine.
We choose specific laptop, firewall and switch models and prepare a deployment profile in Intune. You order from your usual supplier, and on first start-up the device pulls down its own settings and software. The outcome is identical in Ptuj and in Varaždin.
Each site connects to head office through a VPN tunnel built from the same template, with a backup line from a different operator alongside it, often mobile. Once the device has power and internet, we configure the rest remotely.
A single Entra ID for the whole business, with groups split both by role and by site. When the warehouse manager in Ptuj leaves, his email, ERP access and folders are shut in one step, not across four separate consoles.
The sales assistant in Murska Sobota and the accountant at head office write to the same place: the form, or the service desk address helpme@apply.si, where every message becomes a ticket. Response time is set by the plan and is the same for every site.
Apply does not supply equipment or visit your branches. Plugging in a router, swapping a disk or running a cable is a job for one of your staff or for a local electrical or networking contractor you engage. We write the instructions, and an Apply engineer stays on the line while the work is done and checks the result.
At agreed intervals, one document for everybody: tickets per site, line availability, the state of backups and licences. You see at a glance which location takes up the most time and where investment next year will pay off best.
Nothing changes overnight. New sites open to the standard straight away; existing ones take their turn when the kit is due for replacement anyway or the operator contract runs out.
Using remote access and a short questionnaire, we record what is installed at each location, which operator serves it and when the contract ends, who can lend a hand locally and when licences expire.
Equipment list, network diagram, IP addressing plan, VPN tunnel rules and the criteria for granting access. One document that applies everywhere and is also handed to the local technicians who work at your sites.
We pick a site somewhere in the middle, neither the easiest nor the most critical. Someone on the spot connects the kit following the guide, Apply configures it remotely, and we amend the standard wherever theory fails to survive contact with reality.
The rest follow a schedule, mostly outside working hours. A newly opened branch runs to the standard from its first day. What fixes the date more than anything is how quickly the operator activates the line.
In many shops and warehouses, visitor Wi-Fi, security cameras and card terminals share one flat network. An infected phone joining the free Wi-Fi can then see the till and the camera recorder, which often still runs on its factory password. Under the common standard each part has its own network: visitors, cameras, tills and the office are separated, with rules between them. We fix this first at every site, and usually no new hardware is needed.
Normally the branch manager, or a colleague you choose. The supplier ships the firewall pre-loaded with a starter configuration and a single sheet showing which socket takes power, which takes the carrier's line and which goes to the switch. We take it from there over the internet. Cabling jobs or anything inside a rack go to a local installer you hire, who gets a full written specification from us.
Day one is about control: tracking down admin credentials, which are frequently still with the previous IT contractor, resetting them and enforcing MFA. After that we agree whether its mail and documents join your Microsoft 365 straight away or coexist for a transition period, and we schedule the move over a weekend. A local technician the newcomer already relies on can keep doing the physical jobs, only now to your common blueprint.
They do. Remote management ignores borders, so a shop in Trieste or Zagreb is looked after exactly like the one in Koper. We work in Slovene or English. For each foreign site we check what the local carriers can deliver and record any deviation in the blueprint, for instance another type of fallback connection. Country-specific rules that touch your trade there are a question for your lawyer.
Regular cover runs on weekdays from 9:00 to 17:00. Stores that open at weekends or keep mall hours into the evening are better served by adding 24/7 support or choosing Premium, where alerts get attention outside office hours as well.
No, the company is priced as a whole. We count people and devices across all locations and match them to a plan: Start costs from €450 monthly plus VAT and covers up to ten users, Business is €990 monthly plus VAT, and Premium starts at €1,990 monthly plus VAT. One-off jobs outside the plan, like getting a new store ready, are billed at €50 an hour plus VAT. Firms with roughly fifty workstations or more get the fastest answer from b2b@apply.si.
There is no need, and we frequently recommend keeping the variety. Our blueprint is anchored in your hardware rather than in any carrier: the provider's modem simply hands over a connection, and your own firewall governs everything behind it. That keeps the configuration identical whether a town gets fibre or still relies on copper. Mixed carriers even help resilience, since one provider's regional fault cannot knock out every branch together. Contract expiry dates sit in our records, so switching happens when it costs nothing extra.
We look after the network they sit on, rarely the devices themselves. Fiscal tills and card readers belong to the point-of-sale software vendor and your bank; Apply neither sells nor installs them and leaves their software alone. What we do is fence them into their own segment so they can talk only to what they must, for example the FURS service that verifies receipts. Where a camera recorder is reachable over the network, we replace its default password, check its firmware and confirm that nothing about it is exposed to the internet. Moving cameras or running new cable is a task for a local installer.
Not if the design allowed for it. Mail, Teams and SharePoint are cloud services and keep working without the VPN. The fallback connection switches in by itself, and our monitoring flags that it has. For programs hosted at head office, Pantheon or Birokrat for example, we write a short contingency plan with you: which functions are indispensable and which can sit tight until the fibre returns.
Let us know how many locations you run, the headcount at each and who handles IT at present. We will document where things stand and propose a shared blueprint with a rollout schedule.
Enquiry received
An engineer will write back no later than the following working day. Faults that leave your staff unable to work are always looked at first.
No town by that name here. Check the letters, or settle for the nearest larger place. Our engineers work only over the internet, so Kočevje and Koper get precisely the same treatment.
