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Managed IT support Hand routine IT chores to a remote team and keep your people focused on clients End-to-end IT support One contract and one predictable bill for laptops, servers and Microsoft 365 IT helpdesk Stuck colleagues reach a technician in minutes, not the next morning Service desk Tracked tickets with clear owners, deadlines and a monthly recap 24/7 support Overnight and weekend cover for businesses where downtime is not an option Plans: Start, Business, Premium Prices start at €450 monthly plus VAT, response targets fixed by contract
Service plans and SLAs Pick a 4-hour, 1-hour or 15-minute response and get monthly proof we hit it System administration Patching, identities and servers handled to a timetable, fully documented IT infrastructure Find out what is really holding you back before spending on new hardware Network and telephony Network audits, continuous monitoring and phone calls moved onto Teams Cloud and hostingNew Virtual, dedicated and storage capacity in EU data centres such as Hetzner or OVHcloud Backup and recovery Immutable copies beyond the reach of ransomware, with restore drills on the calendar
GDPR and data protection The paperwork a Slovenian controller needs, from processing records to processor contracts Security policies and documentation Short, readable rules your staff sign and genuinely stick to Security tooling roll-out Selection, deployment and tuning of EDR, mail filters and MFA Infrastructure security Visitors on guest Wi-Fi kept well apart from the finance server Application security Catch weaknesses in in-house code before release day Data leak prevention (DLP) Payroll spreadsheets and client databases stay where they belong Database security Every query against sensitive tables leaves a trace Web application firewall (WAF) Bots and SQL injection filtered out before they touch your checkout Access control and endpoint security Remote lock for mislaid laptops and MFA on every account VPN and encryption Secure connections to company systems whether at home, in a hotel or on a construction site Vulnerability scanning See your exposed weak spots first, ahead of any intruder Antivirus and EDR Behavioural detection catches what signature scanning misses SOC monitoring Round-the-clock log review, with action taken on genuine threats System hardening Unneeded ports and services closed on every Windows and Linux host Safe use of AI Agreed ground rules before client data ends up in ChatGPT or similar tools
Websites and web applications Brochure sites, shops, portals, SEO and upkeep: fourteen services in one area E-commerce and integrations Shop, Amazon, Minimax, Stripe and GLS working from shared stock and order data Custom software Move workflows out of spreadsheets into an application built for them Software testing and QA Bugs caught in testing, not by your buyers
Artificial intelligenceNew Practical AI projects aimed at a measurable business need Data and analytics A single warehouse and consistent figures instead of spreadsheet sprawl IT consulting and audit Impartial advice before you commit budget to a major IT project Digital marketing Find out which campaigns actually pay off
Software and licensing Genuine licences for dev and IT teams, with renewals tracked for you Training Live courses over video, from Microsoft 365 essentials to spotting phishing
Unsure what to tackle first? A brief remote check-up ends with a written list of five priorities Request a review
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NIS2 readiness Risk assessment, incident planning and supplier security for NIS2 and ZInfV-1 GDPR compliance Processing records through to a breach procedure, delivered as a set Remote and hybrid work Protected access and managed laptops for staff outside the office Business continuity A rehearsed plan for the day a key server goes down
Retail and e-commerce Web shop, marketplaces, payments and couriers connected end to end Manufacturing ERP and plant network kept running across every shift Clinics and healthcare Stronger safeguards around patient records in surgeries and private practices Construction Office and site crews working from one current set of drawings Logistics and transport WMS, e-CMR and vehicle tracking available whenever the trucks roll
Small businesses Simple IT at a known monthly price for teams of five to twenty Mid-sized companies Support under an SLA plus regular security work as headcount grows Large enterprises Extra hands and niche expertise to back up your internal IT department Multi-site companies Headquarters and every branch in Slovenia on one IT standard
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Area 18 · Software and training

Training

A good share of helpdesk tickets are not breakdowns but questions. Can I send a link to the folder instead of attaching ten files? Why does the new laptop not recognise the certificate we use for eDavki? Was that early-morning text demanding a parcel fee real? Answering any single one is quick; added up, they swallow hours each week, and occasionally one of them lets a fraudster in. Our sessions are taught live by video, using the software your staff open every morning. No generic slides: we work in your own folders and documents, on the issues that keep recurring in your office. Afterwards people work a bit more securely and need the helpdesk a bit less.

Send an enquiry Browse the topics
2
formats: a group or one to one
Live
on Teams or Google Meet, recorded if you wish
SL / EN
sessions in Slovene or English
€50
an hour for companies, VAT on top, preparation included in the quote

A whole department or a single person

If the aim is for a whole team to start using a tool, learning together in a group is the most effective route. If one employee must become the go-to technical person, individual sessions on the firm's real systems deliver much more.

Company training

Up to a dozen colleagues per department, 60 to 90 minutes per sitting, and exercises drawn from your daily work. It pays off most right after adopting Microsoft 365, while replacing business software, for example moving to Pantheon or Minimax, or whenever your e-invoicing process changes.

One-to-one training

A single trainer, a single learner, and live company systems. Built for employees who inherited IT duties unasked, for directors who like to understand a topic before signing off on it, and for people retraining towards an IT job.

Topics in highest demand

Six themes that small businesses, accountancy firms, law offices and medical practices request time after time. Each delivery is unique, because the material is rebuilt around the booking company's own applications and incidents.

Microsoft 365 day to day

For all staff. Teams, OneDrive and SharePoint used so that a document exists once and nobody has to ask “Is this the final version?”. Companies on Google Workspace get the equivalent session built on Drive and Meet.

Phishing and payment fraud

For all staff. Fake delivery texts, “your tax refund is ready” emails, supplier invoices with a different IBAN slipped in, and a so-called director who suddenly needs a transfer within the hour.

Digital certificates, eDavki and e-invoices

For accounts, the front office and administration. Getting a qualified digital certificate working on a replacement PC, submissions through eDavki, AJPES authorisations, and eSLOG e-invoices sent via your existing exchange provider. Scheduled before closing week, never during it.

CRM and sales discipline

For the sales team. Customer agreements are logged in the CRM rather than scribbled in a notebook that lives in someone's car. Callback dates and email marketing consents are recorded properly, all in one place.

Copilot and other AI assistants

For marketing, customer service and finance. Drafting and condensing text more quickly while keeping personal data and confidential business details out of tools that should never see them. We also go through what the Information Commissioner has said about AI.

Systems and security

For staff who run IT on top of their real job. Handling accounts, backup checks, network basics and access rights independently, instead of raising a ticket with an external firm for each minor change.

Documented training is also evidence. Under GDPR, keeping employees informed about handling personal data is one of the organisational measures a controller is expected to take. Organisations working to ISO 27001 principles want awareness activities on file, and for essential and important entities covered by NIS2 and ZInfV-1, staff training belongs among the appropriate measures. The AI Act, in turn, asks businesses that deploy AI to ensure their people grasp the tools in use. Our programme, with dates, topics and an informal attendance list, can be filed with your documentation. Your security officer or lawyer decides whether that suffices for you.

From kick-off call to one-page guides

The calendar is yours to set. Here is what happens in between, and when we need input from your side.

01

Understanding the real need

We talk to the person ordering the training and send attendees a questionnaire that takes five minutes. Grouping follows ability, not position.

02

Content and timetable

A written plan arrives listing each session's aims, length and slot. Teams are never booked during closing week, the annual accounts rush or their peak season.

03

Live sessions

Invitations go straight into calendars. If an error on production data would hurt, we set up a test login or a dummy copy with invented records in advance.

04

Materials and short guides

You keep a log of completed sessions, any recordings you ordered and single-page how-tos for future hires. Everything remains your property.

Frequently asked questions

No, we only train online. Staff may sit together in a meeting room with a big screen and a speakerphone, or each log in at their workstation, which is better for hands-on tasks. Nobody at a branch, out on site or working from home spends hours commuting to attend.

Around a dozen, so each person can try things and raise questions. A phishing awareness talk, which is mostly demonstration, can take more. For SharePoint or Excel, larger groups quickly mean less learning for all.

Through recordings split into short topic clips and written step-by-step guides, which most firms find sufficient. When a batch of new people arrives together, one compact induction session beats rerunning the full course.

If you ask, we supply an informal list of attendees with dates and subjects, suitable for filing alongside your data protection, security or AI awareness documentation. This is not a vendor credential or a formal qualification, and Apply is not an accredited training institution; we make that clear before booking.

Schemes like those of the Slovene Enterprise Fund, digitalisation vouchers or EU-funded calls each have their own rules, often covering the provider as well. Apply is not an authorised adviser for any of them, does not write applications and cannot promise funding, so confirm eligibility with whoever runs the scheme. Our rates are the usual ones: €50 an hour plus VAT for businesses, €45 an hour incl. VAT for private clients learning one to one. The full programme cost is agreed upfront.

Related areas

All services
Area 08 Cybersecurity Simulated phishing and written security rules Area 13 Artificial intelligence Practical, safe AI in the office Area 17 Software and licensing Pick the right software, then learn it

A training plan for your teams

Describe who should learn what, and roughly how many people. We reply with a proposed format, agenda and dates.

When we work
Weekdays 9:00-17:00 CET, answers the same or next working day
Calls
Video meetings, Teams and Meet both welcome

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