IT helpdesk

Say you run a dental practice in Maribor with eight staff. In the morning a nurse cannot open a referral because, after an update, the browser no longer sees the digital certificate. At lunchtime the receipt printer jams, and in the afternoon a new hire is locked out of email after skipping the multi-factor step on first sign-in. Each problem is small, yet each halts work at the front desk, and the dentist ends up fixing them between patients or ringing friends for advice. The helpdesk gives all of this one address. A staff member writes what is going on, the message becomes a numbered request, and our engineer, with the user's permission, connects to the PC and usually resolves it in that same session. The practice management system and its links to eZdravje remain the vendor's responsibility, but we file the report with them, complete with technical detail, and follow it until it is closed. The helpdesk comes with every plan, and can also be ordered by itself if someone else already looks after servers and the network but your staff need fast help with everyday snags.