What remote IT support costs

Business prices are always quoted net. You get a PDF invoice by email once a month or project stage ends, payable within 30 days. Apply is registered outside the EU and so sends no eSLOG e-invoices via Slovenian platforms. Ask your accountant how VAT should be handled on services bought from a non-EU supplier. For private clients VAT is included: sessions from €35, then €45 per hour.

We bill in euros and you pay via an international SWIFT transfer in EUR to the account printed on the invoice. As the bank is outside the EU, SEPA rules do not apply; allow 1-3 working days, and your bank might charge for the transfer. Write to finance@apply.si with billing queries or read the payment page.

No. Subscriptions are defined by scope, not by number of tickets, so a flurry of calls following a major Windows update changes nothing. Permanent growth in staff or an additional server is another matter, and in that case scope and fee are reviewed jointly as the contract describes.

Duration and notice period are negotiated per client and written into the agreement, together with how a parting works: returning credentials, documents and backup copies. Nobody ends up locked in.

Certainly, and it is a common split. Your administrator might stay on user queries and sector-specific software while we run servers, backups and security, and we can stand in during holidays. The scope is drawn around whatever you are missing.

€50 hourly plus VAT or a fixed amount agreed beforehand, always subject to your written yes, which can be a one-line email. Unrequested work billed after the fact simply does not happen here.

No, and that is one reason our rates are what they are. Encrypted remote sessions are our only channel and they cure most outages. If equipment must be touched, the engineer remains on a video link with the person present, an employee or your contractor, until service is restored.