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Browse the catalogue: 80 services in 18 areas
Managed IT support Hand routine IT chores to a remote team and keep your people focused on clients End-to-end IT support One contract and one predictable bill for laptops, servers and Microsoft 365 IT helpdesk Stuck colleagues reach a technician in minutes, not the next morning Service desk Tracked tickets with clear owners, deadlines and a monthly recap 24/7 support Overnight and weekend cover for businesses where downtime is not an option Plans: Start, Business, Premium Prices start at €450 monthly plus VAT, response targets fixed by contract
Service plans and SLAs Pick a 4-hour, 1-hour or 15-minute response and get monthly proof we hit it System administration Patching, identities and servers handled to a timetable, fully documented IT infrastructure Find out what is really holding you back before spending on new hardware Network and telephony Network audits, continuous monitoring and phone calls moved onto Teams Cloud and hostingNew Virtual, dedicated and storage capacity in EU data centres such as Hetzner or OVHcloud Backup and recovery Immutable copies beyond the reach of ransomware, with restore drills on the calendar
GDPR and data protection The paperwork a Slovenian controller needs, from processing records to processor contracts Security policies and documentation Short, readable rules your staff sign and genuinely stick to Security tooling roll-out Selection, deployment and tuning of EDR, mail filters and MFA Infrastructure security Visitors on guest Wi-Fi kept well apart from the finance server Application security Catch weaknesses in in-house code before release day Data leak prevention (DLP) Payroll spreadsheets and client databases stay where they belong Database security Every query against sensitive tables leaves a trace Web application firewall (WAF) Bots and SQL injection filtered out before they touch your checkout Access control and endpoint security Remote lock for mislaid laptops and MFA on every account VPN and encryption Secure connections to company systems whether at home, in a hotel or on a construction site Vulnerability scanning See your exposed weak spots first, ahead of any intruder Antivirus and EDR Behavioural detection catches what signature scanning misses SOC monitoring Round-the-clock log review, with action taken on genuine threats System hardening Unneeded ports and services closed on every Windows and Linux host Safe use of AI Agreed ground rules before client data ends up in ChatGPT or similar tools
Websites and web applications Brochure sites, shops, portals, SEO and upkeep: fourteen services in one area E-commerce and integrations Shop, Amazon, Minimax, Stripe and GLS working from shared stock and order data Custom software Move workflows out of spreadsheets into an application built for them Software testing and QA Bugs caught in testing, not by your buyers
Artificial intelligenceNew Practical AI projects aimed at a measurable business need Data and analytics A single warehouse and consistent figures instead of spreadsheet sprawl IT consulting and audit Impartial advice before you commit budget to a major IT project Digital marketing Find out which campaigns actually pay off
Software and licensing Genuine licences for dev and IT teams, with renewals tracked for you Training Live courses over video, from Microsoft 365 essentials to spotting phishing
Unsure what to tackle first? A brief remote check-up ends with a written list of five priorities Request a review
See all 13 solutions together
NIS2 readiness Risk assessment, incident planning and supplier security for NIS2 and ZInfV-1 GDPR compliance Processing records through to a breach procedure, delivered as a set Remote and hybrid work Protected access and managed laptops for staff outside the office Business continuity A rehearsed plan for the day a key server goes down
Retail and e-commerce Web shop, marketplaces, payments and couriers connected end to end Manufacturing ERP and plant network kept running across every shift Clinics and healthcare Stronger safeguards around patient records in surgeries and private practices Construction Office and site crews working from one current set of drawings Logistics and transport WMS, e-CMR and vehicle tracking available whenever the trucks roll
Small businesses Simple IT at a known monthly price for teams of five to twenty Mid-sized companies Support under an SLA plus regular security work as headcount grows Large enterprises Extra hands and niche expertise to back up your internal IT department Multi-site companies Headquarters and every branch in Slovenia on one IT standard
No match for your situation? Tell us about the company in a couple of lines and we will suggest the right services Ask for advice
Who we are The people behind Apply and why we work only remotely Articles Practical pieces about IT and security Paying us Invoices, SWIFT transfers or payment by card Contact Write via the form or by email, or book a video call
Apply

IT support at a distance, start to finish

Our engineers look after small and mid-sized firms, bookkeepers, law practices, clinics and online retailers across Slovenia, and never travel to do it. You will not see client logos or success statistics here. This page covers the things worth checking before any commitment: the route a request takes from arrival to closure, the house rules for engineers, which documents get signed, and which jobs we refuse on principle.

Send an enquiry Explore the catalogue
80
services in 18 areas
15 min
reaction time on Premium
9:00-17:00
weekdays, Central European Time
0
call-outs: every task is handled online

What we look after

Six areas you can order one at a time or as a bundle. Keeping them with a single team pays off in a very practical way: the engineer fixing a printer on Tuesday shares notes with colleagues who already understand the server, the backup routine and the online store, and the backstory never needs retelling.

Service catalogue

Looking after people

One helpdesk for everyone, Windows and macOS faults resolved over remote sessions, accounts waiting ready for a newcomer on day one, and access for leavers withdrawn the same afternoon they go.

Infrastructure and cloud

Microsoft 365 run via Entra ID and Intune, hosting at Hetzner, OVHcloud or IONOS, workloads in EU regions of Azure or AWS, virtual private servers, network monitoring, and backups we restore on a schedule to prove they work.

Protection and regulation

GDPR and ZVOP-2 applied day to day, a living record of processing, groundwork for NIS2 and ZInfV-1 that takes SI-CERT advisories into account, endpoint detection, regular weakness scanning and simulated phishing campaigns.

Websites and code

Sites on WordPress, shops on WooCommerce or PrestaShop, checkout via Stripe, Bankart or Flik, links to Ceneje.si, Amazon, courier services and bookkeeping packages such as Minimax, Pantheon and Metakocka, plus portals for trade partners.

Data and AI

A data warehouse, dashboards for management, supplier bills and dispatch notes read in automatically, and AI tooling chosen so that as much of your information as possible stays in European data centres.

Consulting and courses

Reviews, a plan for going digital, picking the licences you actually need, and online courses for your people, covering anything from Microsoft 365 basics to sensible everyday use of AI.

Why remote is the whole model

Engineers log in from wherever they live; you will find no reception desk to visit. That is not a gap we try to hide, it is the design. With no driving involved, nobody sits in motorway traffic waiting for a technician and nobody is billed for mileage. Each request is routed to whoever knows that topic best. In exchange we keep meticulous records, which you get back as a full audit trail.

01

A single way in

Mail to helpme@apply.si, the web form or a shared Teams channel: each report becomes a numbered ticket with its own priority and due time, so none of it disappears into somebody's private mailbox.

02

Time on record

The ticket records the engineer, the task, minutes spent and every change made. Should a request sit beyond your plan, we flag it up front instead of surprising you at billing time.

03

Hands-on tasks by instruction

Where hardware must be handled, one of your staff or your usual local contractor follows written steps while our engineer guides them over video.

04

A written report each month

Closed tickets, real reaction times measured against the SLA, backups that were test-restored, outstanding updates and, at the end, what we suggest doing next with a rough cost attached.

What you can count on

Plain pricing
No surprises on the bill
Plans start at €450 a month plus VAT, and the scope is documented, so what is included is never in doubt. Extra work arrives as a quote first and only proceeds once you approve.
Check the prices
Access and data
Named logins, minimal rights
There are no shared logins and no passwords passed round the team. Engineers use individual accounts secured with a second factor, receive only the permissions a task requires, and link each session to its ticket.
Our agreements
No lock-in
The documentation belongs to you
You hold the network maps, equipment register and administrator logins at all times. Should you ever decide to move to another provider, the handover procedure has been settled since the contract's first day.
Ask a question

Who deals with your request

We are reachable Monday to Friday, 9:00-17:00 CET. Premium contracts add a standby number, given to you in the contract itself. First-line support closes anything that takes a few minutes; the rest goes straight to the specialists for that area. Colleagues work from various towns, connected by common tooling and common procedures.

Contact
Area 01 Managed IT support First-line help, ticketing and standby Area 03 System administration Servers, Entra ID, virtualisation, upkeep Area 08 Cybersecurity GDPR, endpoint protection, incidents Area 11 Custom software Apps and integrations taken to production

Where we draw the line

Four limits to bear in mind before requesting a proposal.

No on-site work

No visits, no installation. We do not run cables or mount equipment. If something on your premises needs a pair of hands, we write out step by step what a nearby person or firm should do.

We sell no equipment

Recommendations only. We can say which notebook, server or firewall suits you and what to compare between offers. We earn nothing from equipment and we do not lease it either.

No certificate promises

We prepare you; someone else certifies. We work to ISO 27001 principles and can prepare you for an external audit. The certificate itself comes from an accredited certification body, never from Apply.

Not an e-invoicing or certificate provider

We connect; we do not replace. Apply does not operate an e-invoice exchange, sell fiscal cash registers or issue qualified digital certificates. We wire the providers you have picked into your shop, accounting software and workflows.

What we sign

All agreements are in place before our first connection to your systems. Drafts travel with the proposal so your lawyer or DPO has time to go through them properly.

Contact

Main contract

Drafted around your business. Covers what is delivered, what it costs, how long it runs, how either side can end it and who is responsible for what.

SLA

Reaction times in black and white. 15 minutes on Premium, 1 hour on Business, 4 hours on Start, all counted Monday to Friday, 9:00-17:00 CET.

Data processing agreement

Between controller and processor under GDPR. It lists the personal data we handle for you, where it is stored, whether it leaves the EU for a third country and which subcontracted processors take part.

Confidentiality agreement

Signed ahead of the first login. Business secrets, passwords and whatever else we see while working inside your environment are all protected.

Billing and hours

Monthly, by email. You receive a PDF when a month or project phase closes, payable within 30 days, with an hours breakdown attached. How to account for VAT on a service bought from a non-EU supplier is a question for your own accountant.

Queries about paperwork? Billing goes to finance@apply.si, contract changes to corp@apply.si, and anything that has stopped working to helpme@apply.si. That way your message lands on the right desk first time and you hear back within one working day. We prefer writing and video calls, since a written trail keeps everyone safe.

Getting going

You do not have to compile documentation or list your equipment first; we take care of that. The length of onboarding depends on company size and is agreed jointly.

01

A short message

Write to office@apply.si or use the form at the bottom of this page: describe your line of business and today's biggest headache.

02

A video call

Half an hour online, where we settle what gets reviewed and which person at your end approves our access.

03

A snapshot of the estate

Working remotely, we catalogue user accounts, licensing, servers, backup jobs and security configuration, then hand you the findings as a report you keep.

04

Signing and handover

You pick a plan, the paperwork is signed, access is transferred and the environment is recorded in its starting state.

Frequently asked questions

No, there is nowhere to receive guests. Our people are spread out and we hold meetings by video. It is a conscious choice: your invoice carries no travel time, and your ticket is picked up by the most suitable specialist rather than whoever happens to be nearest.

Almost always, since most of today's IT consists of settings, online services and applications. The leftovers are manual chores like connecting a replacement router, changing a drive or relocating a desktop, and a member of your staff handles them with our guidance. If nobody is available, we write a work order for a local technician of your choosing.

Individual logins with multi-factor checks, never shared generic ones. Permissions are issued per task and revoked afterwards, and each connection is logged and linked to a ticket. Confidentiality and processing agreements are in place before any first session.

No. There is no branch or local office, and the team works remotely. The contracting entity and the full company details are published in our legal notice. Invoices are issued in euros as PDF files.

Often that is exactly when it does. Take a law firm in Nova Gorica: their own administrator stays in charge of the case files system and everyday questions from the lawyers, whereas we run the servers, protection and backup, and step in during annual leave. The split is written down so that two people never end up on the same job without realising.

Of course. Migrating mailboxes to Microsoft 365, refreshing a website or reviewing security are self-contained jobs, charged on a fixed quote or at €50 an hour plus VAT. If the collaboration goes well you can switch to a monthly plan later. If not, every document we produced stays with you.

Tell us about your IT

Describe briefly what is not working today and we will suggest a sensible place to begin. Expect a reply within one working day.

When we work
Weekdays 9:00-17:00 CET, answers the same or next working day
Calls
Video meetings, Teams and Meet both welcome

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