Businesses Private clients
Get remote help Help
How companies settle invoices SWIFT bank transfer or card Checking that an invoice really came from Apply PDF invoices and related paperwork
Slovenščina English
Send an enquiry
Services
Solutions
Pricing
Courses
Articles
About Apply
Contact
Send an enquiry
Browse the catalogue: 80 services in 18 areas
Managed IT support Hand routine IT chores to a remote team and keep your people focused on clients End-to-end IT support One contract and one predictable bill for laptops, servers and Microsoft 365 IT helpdesk Stuck colleagues reach a technician in minutes, not the next morning Service desk Tracked tickets with clear owners, deadlines and a monthly recap 24/7 support Overnight and weekend cover for businesses where downtime is not an option Plans: Start, Business, Premium Prices start at €450 monthly plus VAT, response targets fixed by contract
Service plans and SLAs Pick a 4-hour, 1-hour or 15-minute response and get monthly proof we hit it System administration Patching, identities and servers handled to a timetable, fully documented IT infrastructure Find out what is really holding you back before spending on new hardware Network and telephony Network audits, continuous monitoring and phone calls moved onto Teams Cloud and hostingNew Virtual, dedicated and storage capacity in EU data centres such as Hetzner or OVHcloud Backup and recovery Immutable copies beyond the reach of ransomware, with restore drills on the calendar
GDPR and data protection The paperwork a Slovenian controller needs, from processing records to processor contracts Security policies and documentation Short, readable rules your staff sign and genuinely stick to Security tooling roll-out Selection, deployment and tuning of EDR, mail filters and MFA Infrastructure security Visitors on guest Wi-Fi kept well apart from the finance server Application security Catch weaknesses in in-house code before release day Data leak prevention (DLP) Payroll spreadsheets and client databases stay where they belong Database security Every query against sensitive tables leaves a trace Web application firewall (WAF) Bots and SQL injection filtered out before they touch your checkout Access control and endpoint security Remote lock for mislaid laptops and MFA on every account VPN and encryption Secure connections to company systems whether at home, in a hotel or on a construction site Vulnerability scanning See your exposed weak spots first, ahead of any intruder Antivirus and EDR Behavioural detection catches what signature scanning misses SOC monitoring Round-the-clock log review, with action taken on genuine threats System hardening Unneeded ports and services closed on every Windows and Linux host Safe use of AI Agreed ground rules before client data ends up in ChatGPT or similar tools
Websites and web applications Brochure sites, shops, portals, SEO and upkeep: fourteen services in one area E-commerce and integrations Shop, Amazon, Minimax, Stripe and GLS working from shared stock and order data Custom software Move workflows out of spreadsheets into an application built for them Software testing and QA Bugs caught in testing, not by your buyers
Artificial intelligenceNew Practical AI projects aimed at a measurable business need Data and analytics A single warehouse and consistent figures instead of spreadsheet sprawl IT consulting and audit Impartial advice before you commit budget to a major IT project Digital marketing Find out which campaigns actually pay off
Software and licensing Genuine licences for dev and IT teams, with renewals tracked for you Training Live courses over video, from Microsoft 365 essentials to spotting phishing
Unsure what to tackle first? A brief remote check-up ends with a written list of five priorities Request a review
See all 13 solutions together
NIS2 readiness Risk assessment, incident planning and supplier security for NIS2 and ZInfV-1 GDPR compliance Processing records through to a breach procedure, delivered as a set Remote and hybrid work Protected access and managed laptops for staff outside the office Business continuity A rehearsed plan for the day a key server goes down
Retail and e-commerce Web shop, marketplaces, payments and couriers connected end to end Manufacturing ERP and plant network kept running across every shift Clinics and healthcare Stronger safeguards around patient records in surgeries and private practices Construction Office and site crews working from one current set of drawings Logistics and transport WMS, e-CMR and vehicle tracking available whenever the trucks roll
Small businesses Simple IT at a known monthly price for teams of five to twenty Mid-sized companies Support under an SLA plus regular security work as headcount grows Large enterprises Extra hands and niche expertise to back up your internal IT department Multi-site companies Headquarters and every branch in Slovenia on one IT standard
No match for your situation? Tell us about the company in a couple of lines and we will suggest the right services Ask for advice
Who we are The people behind Apply and why we work only remotely Articles Practical pieces about IT and security Paying us Invoices, SWIFT transfers or payment by card Contact Write via the form or by email, or book a video call
Service · System administration

PC clean-up and malware removal

Imagine a freelance translator in Koper who does everything on one laptop. Orders come in by email, invoices go out from Minimax, and in the evening her two children borrow the machine for games and install add-ons promising “extra lives”. One morning a red panel fills the browser, insisting the system is infected and offering a number for instant help. The fan roars even with nothing but a word processor open. Two days later a client in Trieste asks why she sent him a link to an “overdue invoice”. Speed is now the smallest worry. Anyone holding her mailbox password can send clients fake invoices with a changed IBAN, signed with her name. We handle cases like this in a fixed order: understand what is happening, protect the data, clean only after that, and finally remove the root cause, which is most often a pirated program or a browser extension. The session is remote. The person at the computer starts it, watches each click we make and can disconnect at any moment. We help businesses as well as private individuals with a home PC.

Ask about this service See the scope
Diagnosis comes first
deleting comes later
Your data secured
before we remove anything
€50 per hour
plus VAT for businesses
From €35
incl. VAT for private clients

Scope of the service

We work through the machine layer by layer, from what you can see on screen to what is buried underneath. Each layer has its own checklist, so nothing is left to guesswork.

Check the scope with an engineer

Browser

Extensions you never installed, a swapped default search engine, notification permissions that sites abuse to show fake alerts, and altered proxy settings. Most of what people call “a virus” lives here.

Leftovers from a “tech support” scam

If someone has already talked a user into installing AnyDesk, TeamViewer or a similar tool, we track it down, remove it and look for any other way back in the scammer may have left, such as a new local user.

Start-up and background

Programs that launch at sign-in, scheduled tasks and services nobody needs. We time the boot before and after, so the improvement shows up as a number rather than a feeling.

Hardware

Disk health, memory pressure and temperatures. If the real issue is a worn-out drive or too little RAM, we tell you straight away instead of billing hours of cleaning that would not help.

Mailbox and online accounts

Forwarding rules an attacker has hidden in Outlook or Gmail, unknown active sessions and apps with rights to the mailbox. We also help draft a short warning to clients not to pay invoices showing a new IBAN.

Ransomware

If files have been encrypted, the machine is cut off from the network at once but kept powered on, and shared folders are checked. For businesses we help decide whether the personal data breach must be notified to the Information Commissioner within 72 hours and prepare an incident report for SI-CERT.

How the work runs

Businesses without a contract are charged €50 per hour plus VAT. Private clients pay from €35 incl. VAT for a remote session, with each extra hour at €45 incl. VAT.

01

A few lines from you

Tell us which device it is and what is happening. If you suspect a break-in, switch off Wi-Fi but keep the PC running, as powering down can wipe useful traces.

02

Remote session

We send a link that you open yourself. Your documents are copied to a safe place first, and then we diagnose.

03

Your call

If reinstalling Windows would be quicker than cleaning, we say so and estimate the time for each option. The choice is yours.

04

Protection and summary

Updates go on, folder protection against ransomware is enabled and a standard user account is set up for daily work. You get a summary of what we found and changed.

Most infections we see begin with a “cracked” program. A free copy of paid PDF, video or photo software from an unknown website is the most common route in for password-stealing malware. Cleaning without removing that source only buys time. Once the pirated software is gone, we suggest a legitimate, affordable replacement, often a free open source one, so the same story does not repeat a month later.

Your questions answered

Reputable vendors never show warnings of that kind. If you let the caller connect, treat the computer as accessed: unplug it from the network, type no passwords on it and contact your bank immediately. Then email support@apply.si and we will find and remove whatever the caller left behind.

Antivirus catches a lot, but not everything. A browser extension you approved yourself, or a program installed with admin rights, often counts as “allowed”. That is why, besides scanning, we review the settings antivirus does not police.

If the certificate sat on the infected machine without password protection, it may have been copied. We recommend contacting the issuer, for example SIGEN-CA or Halcom, about revoking it and getting a new one. We can help you install the replacement.

Say no. Apply never phones or writes unprompted asking for remote access. A session begins only at your request and with your approval. Please report suspicious approaches to support@apply.si.

Email support@apply.si with a description of the problem. We offer a slot within working hours, Monday to Friday, 9:00-17:00. The session, from €35 incl. VAT, is paid upfront by card through a link we email to you.

More services in this area

Open the area page
Service Server management Windows and Linux servers with a named owner, a maintenance calendar and backups we actually restore every month Service Active Directory and Entra ID A directory where it is obvious who can reach what: job-based accounts, multi-factor sign-in and leavers shut off on their last day Service Virtualisation Physical servers become virtual machines on two or more hosts, with replication, backups kept off the host and a rehearsed failover

Tell us what your computer is doing

How many devices are affected, what are the symptoms and when did they start? Within one working day we will propose a time for a remote session.

When we work
Weekdays 9:00-17:00 CET, answers the same or next working day
Calls
Video meetings, Teams and Meet both welcome

We set essential cookies only: the ones that keep the site running and recall which town you chose. Nothing for ads and nothing that follows you around the web. Details are in our privacy and data protection notice.