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Managed IT support Hand routine IT chores to a remote team and keep your people focused on clients End-to-end IT support One contract and one predictable bill for laptops, servers and Microsoft 365 IT helpdesk Stuck colleagues reach a technician in minutes, not the next morning Service desk Tracked tickets with clear owners, deadlines and a monthly recap 24/7 support Overnight and weekend cover for businesses where downtime is not an option Plans: Start, Business, Premium Prices start at €450 monthly plus VAT, response targets fixed by contract
Service plans and SLAs Pick a 4-hour, 1-hour or 15-minute response and get monthly proof we hit it System administration Patching, identities and servers handled to a timetable, fully documented IT infrastructure Find out what is really holding you back before spending on new hardware Network and telephony Network audits, continuous monitoring and phone calls moved onto Teams Cloud and hostingNew Virtual, dedicated and storage capacity in EU data centres such as Hetzner or OVHcloud Backup and recovery Immutable copies beyond the reach of ransomware, with restore drills on the calendar
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NIS2 readiness Risk assessment, incident planning and supplier security for NIS2 and ZInfV-1 GDPR compliance Processing records through to a breach procedure, delivered as a set Remote and hybrid work Protected access and managed laptops for staff outside the office Business continuity A rehearsed plan for the day a key server goes down
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Service · Software testing and QA

Usability and UX testing

A dental practice in Maribor, let us say, has launched online appointment booking. Lots of visitors open the form; hardly any finish it, and the phone rings as often as it did before. Analytics pinpoints the moment people abandon: picking a time. It cannot explain the reason. Perhaps nobody realises grey means booked. Perhaps the calendar overflows on an older patient's phone. Perhaps the field asking for a health insurance card number scares people because it is unclear whether it must be filled in. Usability testing replaces guesswork with observation. Real people attempt a task while you watch and narrate their thoughts as they go. Five sessions are normally enough to explain a drop-off that has puzzled you for months. Everything happens remotely over Microsoft Teams or Google Meet, and participants take part from their own phone or laptop.

Ask about this service See the scope
Five people
surface the main barriers
Thinking aloud
reveals the reason behind exits
WCAG 2.1 AA
accessibility reviewed too
Follow-up round
once fixes are live

Scope of the service

Analytics locates the leak; people explain it. We combine the two.

Check the scope with an engineer

Data first

GA4 funnels plus Microsoft Clarity or Hotjar heatmaps and replays show, in numbers, where people hesitate, backtrack or exit.

Thinking aloud

In guided one-to-one calls a participant shares their screen and narrates while working through tasks. No method shows the why more clearly.

Recruiting

People resembling your users: loyal patients or customers, newcomers, older visitors, trade buyers. We can draft the invitation and suggest a suitable thank-you.

Believable tasks

Goals from daily life that give no hint of where to click, for example “Get your child a check-up slot on a Tuesday afternoon that suits you”.

Navigation and labels

When menu groupings clash with how people think, remote card sorting and tree testing help find an arrangement that fits.

Phones and accessibility

Participants mostly use their own phones. Separately we review keyboard operation, NVDA and VoiceOver behaviour, colour contrast and form labels against WCAG 2.1 AA.

Evidence for each issue

Every problem is backed by a brief video excerpt, a count of how many people ran into it and a concrete proposal for wording, flow or layout.

How the work runs

A full round, prep to report, normally runs two to three weeks; the interviews themselves usually fit in three or four working days.

01

Data and questions

Analytics, heatmaps and what your front desk or helpdesk keeps hearing are distilled into two or three hypotheses.

02

Invitations and consent

Tasks, the recruitment message, a privacy notice under GDPR and permission to record.

03

Interviews

A 40 to 50 minute video call per participant; colleagues of yours can observe quietly.

04

Results and rerun

A presentation with clips, followed after your changes by a short check with three new participants.

Get someone from your side to watch at least one session live. A line in a report saying people had trouble finding a free slot lands very differently from watching a patient search for one for two minutes. Managers and designers who have watched stop debating and start fixing much sooner.

Your questions answered

We are hunting obstacles, not producing statistics. Serious obstacles appear with the first handful, and later participants trip over the same things. Money is better spent on a check after the fixes than on extra interviews.

Analytics tells you people quit at payment or at choosing a time. It does not tell you whether shipping charges, a confusing field or a calendar too wide for a phone was to blame. Testing answers that.

It is the cheapest moment. A clickable prototype in Figma is enough to validate structure and copy before development starts.

Your customer list, newsletter readers or social followers are frequently the best pool. Where that is not enough we write a separate call-out aimed at your target group.

Participants read a privacy notice and consent before we record. Files are held in a restricted area and erased at the end of the agreed retention period.

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Service Functional testing Before you sign off new software, an outside tester confirms it follows your business rules Service Load and stress testing Find out what peak traffic your system survives, while there is still time to act Service Test automation Scripts that report within minutes of each change whether something has broken Service Penetration testing Controlled, authorised attacks that expose weak spots in your application before criminals find them

Find out why people drop out

Which page or step loses users, and what is your hunch about the cause? We will look at your data and propose a plan.

When we work
Weekdays 9:00-17:00 CET, answers the same or next working day
Calls
Video meetings, Teams and Meet both welcome

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