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Managed IT support Hand routine IT chores to a remote team and keep your people focused on clients End-to-end IT support One contract and one predictable bill for laptops, servers and Microsoft 365 IT helpdesk Stuck colleagues reach a technician in minutes, not the next morning Service desk Tracked tickets with clear owners, deadlines and a monthly recap 24/7 support Overnight and weekend cover for businesses where downtime is not an option Plans: Start, Business, Premium Prices start at €450 monthly plus VAT, response targets fixed by contract
Service plans and SLAs Pick a 4-hour, 1-hour or 15-minute response and get monthly proof we hit it System administration Patching, identities and servers handled to a timetable, fully documented IT infrastructure Find out what is really holding you back before spending on new hardware Network and telephony Network audits, continuous monitoring and phone calls moved onto Teams Cloud and hostingNew Virtual, dedicated and storage capacity in EU data centres such as Hetzner or OVHcloud Backup and recovery Immutable copies beyond the reach of ransomware, with restore drills on the calendar
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Websites and web applications Brochure sites, shops, portals, SEO and upkeep: fourteen services in one area E-commerce and integrations Shop, Amazon, Minimax, Stripe and GLS working from shared stock and order data Custom software Move workflows out of spreadsheets into an application built for them Software testing and QA Bugs caught in testing, not by your buyers
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NIS2 readiness Risk assessment, incident planning and supplier security for NIS2 and ZInfV-1 GDPR compliance Processing records through to a breach procedure, delivered as a set Remote and hybrid work Protected access and managed laptops for staff outside the office Business continuity A rehearsed plan for the day a key server goes down
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Service · Software testing and QA

Functional testing

Picture a hotel at Bled with 60 rooms. Its agency is delivering a new reservations module, linked to both the reception software and the channel manager, and every demo has gone smoothly. Now the awkward questions. Suppose a child has a twelfth birthday mid-stay: does the bed price change correctly? A reservation straddles the last low-season night and the first high-season one: whose cancellation policy wins? A guest books in German or Italian: is the confirmation fully in that language, or does Slovenian creep in halfway? Is the tourist tax itemised, and do a business guest's invoicing details survive the journey to the accounts? This is the territory of functional testing. Appearance is not the point; whether the software obeys your rules every single time is. We act as a neutral party, independent of the developer, and do everything remotely via a login to the test system. You finish with concrete, written grounds for either approving the work or demanding corrections.

Ask about this service See the scope
Rulebook
a written list of what we verified
Edge values
where pricing or logic switches
Regression pass
so repairs do no collateral damage
Sign-off report
ending in a plain verdict

Scope of the service

Everything worth knowing before you put your name to the handover, captured in a form you can reuse for later releases.

Check the scope with an engineer

Rulebook of the business

Proposals, specs, minutes, or know-how only your staff carry around: we rewrite it as rules anyone can read. Where rules clash or were never recorded, we agree them with you first, then start raising defects.

Where logic switches

Effort goes where behaviour changes: age thresholds, season boundaries, price tiers, minimum basket values, time limits that lapse at midnight, quantity discounts.

Slovenian details

Č, š and ž in names and in search (does “Čeh” also find “Ceh”?), alphabetical order that handles those letters, four-digit postcodes, dates like 5. 10. 2026, comma decimals, and VAT at 22% or 9.5% on the right items.

Guests from abroad

All emails, PDFs and alerts reaching a user of the German, Italian or English version. We look for untranslated strings, wrong formats and pages that revert to Slovenian partway through.

One transaction, start to finish

A booking or order is tracked hop by hop: channel manager, Minimax or Pantheon, the payment provider in sandbox mode, and finally the shipping label.

Regression pass

After the developers repair things, we revisit the neighbourhood of each repair as well. Repairs that silently damage something nearby cause more handover surprises than anything else.

Tickets developers can act on

Each issue carries reproduction steps, input data, a screenshot and a priority, filed in GitLab, Jira, Azure DevOps or the developer's own tracker.

How the work runs

Modest apps take days. Bigger systems get tested piece by piece while development is still under way.

01

Gathering rules

You show us the screens you care about, we discuss how the business works, and you give us a test login.

02

Risk ranking

We ask which failure would hurt you most, order the test cases accordingly and estimate hours on that basis.

03

Testing rounds

Planned cases, unscripted exploration, tickets, and a regression pass once fixes arrive.

04

Handover meeting

Outstanding issues ranked by priority, then a brief video call: accept, accept with conditions, or send back.

Your test records should resemble your real customers. Typical test systems hold entries like “Janez Test, Testna ulica 1”. Real customers are named Žnidaršič, Šuštar or Čuk, live in hamlets with lengthy names and sometimes carry two hyphenated surnames. Deliberately including such people in the test set exposes many faults that would otherwise surface only once you are live.

Your questions answered

Yes. We interview whoever knows the process and click around the system ourselves. Rules are documented along the way, and that document stays useful for every later upgrade.

Developers know the intended path and instinctively stay on it. An outside tester does the odd, unplanned things real customers do. Good agencies welcome the extra pair of eyes: catching a fault pre-launch is much cheaper than patching it afterwards.

No, and we would rather you did not. We use made-up or anonymised records that look realistic but describe no real person. Better for GDPR, and better test coverage too.

You get an hours estimate after the risk ranking; work is billed at €50 per hour plus VAT. Teams shipping frequently can fold testing into a Start, Business or Premium plan.

The issue list, the sign-off report and a set of reusable test cases for each future release. The most important ones can be automated at a later stage.

More services in this area

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Service Load and stress testing Find out what peak traffic your system survives, while there is still time to act Service Test automation Scripts that report within minutes of each change whether something has broken Service Usability and UX testing Watch real people use your site or app and see exactly where they stall and quit Service Penetration testing Controlled, authorised attacks that expose weak spots in your application before criminals find them

Have the software checked before handover

Tell us what the app does, who develops it and whether there is a sign-off date. We will come back with a risk ranking and an hours estimate.

When we work
Weekdays 9:00-17:00 CET, answers the same or next working day
Calls
Video meetings, Teams and Meet both welcome

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